Managing mobile voice and data costs across a large enterprise environment is rarely simple.
As mobile services scale across users, managers, departments and operational teams, the challenge is not only reducing spend. It is creating the visibility, policy control and operational discipline needed to understand where costs are coming from, where wastage exists and how mobile services are being used across the business.
This was the challenge facing a global petrochemical enterprise with a large and complex mobile voice and data environment.
The organisation needed a more integrated and easy-to-use way to control mobile usage, reduce wastage, enforce policy and give users and managers accurate visibility into mobile costs.
Key challenges included fragmented mobile cost control, limited visibility into usage and spend, policy leakage, high support volumes, dormant or redundant SIMs, invoice reconciliation issues and the need to manage service provisioning, migrations, upgrades and IMACDs more efficiently.
By implementing OneView Mobile Expense Management, the organisation improved mobile cost visibility, strengthened policy enforcement, reduced wastage and created a better support experience for users and managers.
The case study shows how enterprise mobile expense management becomes more effective when cost, usage, policy, assets, service changes and support are managed as one connected operating model.