The pace of digital transformation is likely to accelerate in the new year as companies look to improve efficiencies and drive profitable growth. With hybrid working models likely to remain in place and a trend towards mobile business processes, leading companies will look towards cutting edge software to automate the management of their telecoms estate.
Investments in solutions such as telecom expense management (TEM) will enable companies to simplify operations, run a secure and compliant fleet, and ensure that their teams are productive and effective. Here are four trends that will be important for managing your remote workforce in 2024:
- Costs are rising and hard to track
Even though many companies have started to insist that their people spend more time in the office, remote and hybrid work trends remain strong. This, along with growing reliance on cloud software and the advent of new technologies such as 5G, is driving higher levels of mobile data consumption.
Many companies are now looking at ways to gain more visibility into data costs as well as identify ways to optimise telecoms spending without impacting productivity. Solutions such as TEM enable them to gain more insight into spending trends, allocate costs correctly and reduce wastage.
- Regulatory compliance burden continues to grow
One of the major issues companies face in this age of digital transformation is keeping on top of data privacy laws and regulations. These efforts are complicated by Bring Your Own Device ownership models as well as the reality that many employees are now working outside the protection of the corporate firewall at least part of the time.
There is a major focus on extending cutting edge data protection to remote and hybrid working environments. Solutions such TEM are essential for keeping track of users on the network, which devices they use and own, and the services and data to which they have access.
- Zero-trust models continue to gain traction
With the rise of remote and hybrid work, employees are relying more heavily on telecoms devices such as smartphones and tablets to perform work-related tasks. Employees may connect to the company network from various locations using mobile devices, increasing the potential attack surface.
Protecting endpoints, especially mobile devices, from cyber threats is more crucial than ever. Companies will accelerate the move towards zero-trust architectures, which change the assumption that everything within the network is trustworthy. In zero trust, all traffic, users and devices coming into the network need to be verified authorised, inspected and secured.
- Cloud cost management concerns become a priority
With digital transformation speeding up, most companies have accelerated their migration to the cloud. The cloud is not only a smarter way to access certain IT infrastructure and applications, but it is also essential to support today’s mobile and distributed workforce. But as companies move to the cloud, many find that they struggle to monitor and control costs. The move away from capital expenditure on technology to an opex model requires new ways of understanding and optimising spending. For that reason, companies will focus heavily on their FinOps or Cloud Financial Operations maturity in 2024.
Our knowledgeable team has helped many leading enterprises to implement smarter ways of managing their cloud operations and mobile workforce. We have deep expertise in TEM, FinOps, DevOps and digital transformation. Get in touch to learn how we can help you accelerate your growth and simplify operations.