From complexity to clarity: Streamlining ICT operations with managed services


During this time of digital transformation, it is a priority for most organisations to bring ICT expenditure under tighter control. With the rise of the hybrid workforce, cloud migration, a shift to bring your own device (BYOD) and the advent of SD-WAN and 5G, most organisations are also looking to simplify cloud and telecom operations.

Cutting edge telecom and cloud expense management (TEM and CEM) solutions have an invaluable role to play in this undertaking. Companies can either deploy these solutions themselves or look to partner with a knowledgeable managed services provider to run all or some of their telecom, cloud and associated processes and tasks.

Here are some of the key benefits choosing a managed services provider to run your TEM/CEM deployments or a partner that includes smarter expense management processes and solutions as part of a wider portfolio of cloud, telecom or mobile managed services.

Access to specialised skills: Many organisations face a shortfall in the skills they need to optimise costs and performance in their telecom environments. A managed service provider can offer you access to knowledgeable professionals with expertise in the best practices in expense management. They will have deep experience in cost optimisation, compliance and vendor management.

Proven methods and tools: A leading managed service provider will be at the cutting edge of CEM, TEM and FinOps practices. It will have developed a full set of tools, frameworks, processes and benchmarks to help guide your cost optimisation journey. Such a provider can audit your environment and create a plan for sustainable improvement.

Time savings: Managing ICT expenses in-house can be time-consuming and resource-intensive if you have a complex environment. Outsourcing these tasks to a managed services provider frees up your internal resources, allowing your team to focus on your core business while your partner handles day-to-day ICT processes.

Cost savings: A managed service providers can analyse your telecom and cloud expenses in depth and identify areas where costs can be reduced or optimised. It may be able to help you negotiate better rates with vendors and service providers, eliminate unnecessary services and ensure compliance with contracts. This will ultimately lead to significant cost savings.

Scalability and flexibility: As your business grows or undergoes changes, your telecom needs may evolve as well. Managed services providers offer scalable solutions that can adapt to your changing requirements. They can also help you to be smarter about adding new services, scaling up infrastructure and managing variable demand and costs.

Whether you in-source or outsource, TEM and CEM processes and tools are essential

Cutting edge TEM and CEM solutions reside at the heart of any well-run ICT environment. They provide your organisation with the tools you need to automate routine tasks, such as invoice processing, cost allocation and reporting, which helps improve efficiency, reduce errors, and minimise wastage.

Such solutions also provide detailed analytics and insights that enable better decision-making and resource allocation. You’ll have a clear view of exactly what’s going on with technology spend and inventory across your company as well as freedom from manual work that drains hours of valuable time from your team.

Interested in learning more about how our knowledgeable team can support your FinOps and cost optimisation journey? Contact us to learn how we can help you simplify operations, innovate, and accelerate your digital transformation programme.

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